Privacy Policy of NALUGA Toy Production Service Website

I. Introduction

Welcome to the website of NALUGA (hereinafter referred to as "this website"). We understand the importance of privacy protection and are committed to safeguarding the personal information you provide or generate while using this website and related services.

This privacy policy explains how we collect, use, store, share, and protect such information, as well as the rights you have over your personal information and how to exercise them. Please read and understand this policy carefully before using this website. By using our services, you agree to be bound by this policy.

II. Types and Methods of Information Collected

(A) Information You Provide Actively

1. Registration and Account Information: When registering for an account on this website, you may need to provide information such as your name, email address, phone number, and company name (if you act on behalf of an enterprise) to create and manage your account.
2. Business Consultation and Customization Requirements: When consulting about toy production customization services, you will provide toy design requirements, quantity, delivery time, contact person, and contact information to help us accurately understand and meet your customization needs.

(B) Information Collected Automatically

1. Log Information: When you visit this website, our server automatically records relevant information, including your IP address, browser type, operating system version, visited page addresses, visit time and duration, etc.
2. Cookies and Similar Technologies: This website may use cookies and similar technologies to collect your browsing preferences, shopping cart content, etc., for remembering your login status and displaying personalized content.

III. Purposes of Information Use

We use information for purposes including: providing services and communication, website operation and optimization, business expansion and marketing, security and compliance. For example, we provide toy production customization services based on your account information, optimize website functions through log information, and push new product information and promotional activities related to customization services with your consent.

IV. Information Sharing

(A) Sharing with Affiliates

When necessary and in compliance with legal, legitimate, and necessary principles, we may share some of your information with affiliated companies, such as sharing your customization requirements, order information, contact information, etc., for collaborative toy production customization.

(B) Sharing with Partners

We may share information with service providers (such as logistics companies, payment institutions, design outsourcing teams) and business partners to ensure smooth service delivery. For example, sharing shipping addresses with logistics companies for toy product delivery.

(C) Sharing under Legal Requirements

When required by laws, regulations, judicial or administrative authorities, we will provide necessary personal information to relevant departments or institutions to cooperate with investigations, litigation, law enforcement, and other legal procedures.

V. Information Storage

(A) Storage Location

Your personal information will be stored in CloudFlare. We will reasonably select a secure and reliable storage location based on legal regulations and business needs.

(B) Storage Period

We determine the storage period of information based on the purpose of information use, legal requirements, and business necessity. For example, account information is stored during the existence of your account, business requirement and order information is retained for 2 years after business completion, and website log and cookie information is usually stored for 3 months to 2 years.

VI. Information Protection Measures

(A) Technical Security Measures

We adopt technical means such as encryption technology, access control, security monitoring, and emergency response to ensure information security. For example, we use encryption for storage and transmission of sensitive information, set up strict permission management systems, and deploy security monitoring systems to detect abnormal situations in real-time.

(B) Management Security Measures

We conduct regular privacy protection and information security training for employees who have access to your personal information, sign strict confidentiality agreements with relevant employees, and follow the data minimization principle to avoid excessive collection and storage of unnecessary personal information.

VII. Your Rights

You have rights such as the right to access and query, the right to correct and supplement, the right to delete, the right to withdraw consent, and the right to cancel your account. For example, you have the right to access and query the personal information in your account on this website, request us to correct incorrect information, and apply to cancel your account on this website.

VIII. Privacy Protection for Minors

If you are a minor, please use the services of this website under the supervision of a guardian. For the collection of personal information of minors due to business needs, we will strictly comply with legal regulations on the privacy protection of minors and collect and use relevant information only after obtaining the explicit consent of the guardian.

IX. Policy Changes and Notifications

We may modify or adjust this privacy policy based on changes in laws and regulations, business development needs, etc. When major changes occur in the policy, we will issue a notice in a prominent position on this website; for non-major changes, we will inform you through website announcements, in-site messages, email, etc.

X. Contact Us

We will reply and handle your feedback within a reasonable time (generally no more than 5 working days) to try our best to solve your problems and protect your privacy rights and interests.